Our Mission
The mission of Golden Hearts is to deliver care where compassion meets quality and accountability. The agency emphasizes carefully screened and trained caregivers, compliance with state and federal regulations, and a strong commitment to ethical, culturally sensitive care. By working closely with clients, families, and community partners, Golden Hearts develops individualized care plans that align with each client’s needs and preferences.
Vision Statement
Our vision is to become a trusted leader in community-based personal care services by providing reliable, client-centered care that empowers individuals to live safely and independently at home. Golden Hearts Personal Care Agency strives to strengthen families and communities by ensuring that every client receives compassionate support delivered with professionalism, integrity, and respect.
Core Values
Compassion
We approach every client with empathy, kindness, and understanding, recognizing the unique needs of each individual and family.
Dignity and Respect
We honor the independence, privacy, and personal choices of every client while promoting a safe and supportive care environment.
Integrity
We operate with honesty, transparency, and ethical responsibility in all interactions with clients, families, employees, and community partners.
Excellence in Care
We are committed to maintaining high standards of service through caregiver training, accountability, and continuous improvement.
Reliability and Trust
Families depend on us during important moments in their lives. We strive to be dependable, responsive, and trustworthy in every aspect of care.
Client-Centered Approach
Our services are tailored to meet the individual needs, preferences, and goals of each client.
Meet Loriann Bass, Owner & Administrator
Hello, and welcome to Golden Hearts Personal Care Agency. My name is Loriann Bass, and I founded Golden Hearts with a deep passion for serving older adults and helping families find compassionate, dependable care in the comfort of their own homes. My journey in healthcare began as a Certified Nursing Assistant (CNA), where I spent five years providing direct care to individuals throughout Mississippi. I later continued my caregiving career at a nursing home for another five years, gaining valuable experience supporting seniors with a wide range of physical, emotional, and daily living needs.
While working in long-term care, I often saw residents miss the comfort of their homes, families, and familiar surroundings. Those experiences inspired me to further my education and ultimately create an agency dedicated to helping individuals age in place with dignity, independence, and quality care. I hold a Bachelor's Degree in Healthcare Administration and a Master's Degree in Public Administration, complemented by certifications in Human Resources and Assisted Living Management.
At Golden Hearts, our mission is to deliver care where compassion meets quality and accountability. Every client is treated like family, and every care plan is developed with the understanding that no two individuals are alike. We believe that growing older should not mean giving up the comfort of home, and we are committed to helping our clients maintain their independence, dignity, and quality of life for as long as possible. Thank you for trusting Golden Hearts Personal Care Agency.
Loriann Bass
Owner & Administrator, Golden Hearts Personal Care Agency
“Providing compassionate care where hearts, homes, and families come first.”
Credentials at a Glance
- Bachelor’s Degree in Healthcare Administration
- Master’s Degree in Public Administration
- Certified Human Resources Professional
- Advanced National Caregiver/Home Health Aide Certification
- National Assisted Living Manager Certification
- Member, National Care Association
- 10+ Years of Hands-On Senior Care Experience
- Former Certified Nursing Assistant (CNA)
- Dedicated Advocate for Aging in Place and Family-Centered Care
Meet Our Office Manager
Shanika Wallace
Office Manager
At Golden Hearts Personal Care Agency, our commitment to exceptional client service begins with strong leadership and organization behind the scenes. Our Office Manager plays a vital role in ensuring the daily operations of the agency run smoothly while supporting our clients, caregivers, and community partners.
With a background in healthcare and office administration, she brings valuable experience in office management and client support. She holds a Certified Medical Assistant credential and maintains certifications in CPR, AED, First Aid, HIPAA and Compliance, Caregiving, Dementia Care, and Elder Care. Her diverse skill set allows her to provide knowledgeable support while helping ensure the agency maintains the highest standards of professionalism and quality care.
Since joining Golden Hearts, she has quickly become an integral part of our team. Her attention to detail, dedication to compliance, and compassionate approach help create a positive experience for both clients and caregivers. She is passionate about serving seniors and supporting families as they navigate their care journey.
Committed to continuous professional growth, she is currently pursuing her CPR Instructor Certification to further expand her ability to educate and support caregivers within our organization.
Her dedication, knowledge, and commitment to excellence make her a valuable asset to Golden Hearts Personal Care Agency and the clients we proudly serve.
Frequently Asked Questions
What services does Golden Hearts provide?
Golden Hearts provides non-medical personal care and companion services to help clients stay safe, comfortable, and independent at home. Services may include companionship, personal hygiene assistance, meal preparation, medication reminders, light housekeeping, mobility assistance, transportation support, dementia support, respite care, and help with daily living activities.
Who can benefit from personal care services?
Our services are designed for seniors, adults with disabilities, individuals recovering from illness or surgery, and families who need extra support caring for loved ones at home.
Are your caregivers trained and screened?
Yes. All caregivers are carefully screened, interviewed, and selected to meet our standards for professionalism, compassion, and reliability. Golden Hearts is committed to providing quality, accountable care.
Do you accept Medicaid or private pay?
Golden Hearts plans to serve both Medicaid and private pay clients. Because we are in the process of becoming Medicaid certified, please contact us directly for the most up-to-date information about accepted payment options and eligibility.
How do I get started with services?
Getting started is simple. Contact our office to schedule a consultation. We’ll discuss your needs, answer questions, complete an assessment, and develop a personalized care plan for you or your loved one.